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Pre-opening Operational Assistance

 Establish Department Operational Procedures

In conjunction with the General Manager of the property, operational procedures will be tailored for the entire operating department. This includes a Policy Manual.

Establish Manning Guide and Recruitment Schedule

This refers to preparing a detailed Manning Guide by position, together with an overall Organization Chart, Recruitment Schedule (staggered over the opening period) and departmental staff Handbook.

This approach implements modern administrative personnel practices to limit staff turnover, ensure efficiency and develop a well-trained, hospitable corps of staff.

The Consulting Team will arrange a series of personnel training conferences, work-shops and seminars in such fields as Reception Operations, Telephone Techniques, Complaints Handling and Social Skills, Preventive Maintenance, Computer Skills, Selling Skills, Up selling and Crosselling, Marketing and Facility Bookings.

Also made available is a variety of training opportunities in other Hotels and Resorts. All costs for participating personnel such as salaries, transportation, board and accommodation in connection with any such program will be for the account of the Client.

For further details please look at KC Executive Search

Purchasing Assistance

Direct manufacturer contact through the Consultants wide range of contacts and influence in the industry will bring tremendous savings and ensure value-for-money, packaged prices. Consolidated freight and shipping will bring further savings in capital expenditure. Procurement services are usually based on a percentage of the contracted purchase price for items purchased.

Financial Budget and Business Modeling

This involves the preparation (with associated recommendations) to the Owners of a Financial Forecast covering the first twelve (12) months of operation. Detailed assumptions and formulae will be given to allow sensitivity analyses to be performed.

Preparation of Pre-opening Budget

A detailed projection of Pre-opening expenses will be presented to the Owners for information and approval.

Prepare 5 Year Forecast

A detailed 5 year operating forecast with assumptions based on historical trends and an account of the impact of possible influencing factors will be prepared and submitted.

Project Budget Control

The Consultants will execute, through the project accountant, a controlling function on the overall Project Budget and advise the Owners of critical areas and steps to be taken such as value engineering, strategic cost cutting exercises, substitutions and acceptable deletions.

Accounting Systems Guidance

This would include setting up a computerized accounting system in accordance with the Uniform System of Accounts to the degree permitted by local laws, conventions and custom. This system will allow easy comparison of the performance of the Hotel with similar establishments of comparable class within the industry.

Pre-opening Training Plan

The Consultants will prepare a Pre-opening familiarization and training Plan for all employees including guest-contact staff in other departments.

Maintenance Services Planning

A Preventive Maintenance Program will be established for all specialist equipment with supervision of the program to ensure performance is maximized and expenses minimized.

IT Systems Recommendations and Integration

KC is constantly evaluating emerging technologies and monitoring contemporary industry trends and needs. Optimum solutions are determined by integrating a wide variety of applications to produce advanced customer and member-focused models rather than mere management based solutions.


This involves making critical analysis of the profit and loss statement for the Hotel once operations are established. Recommendations are made to streamline operations, maximize revenues and minimize costs. A full Management Operations Review (MOR) is also available.



Support & Contact us

More Info: |  Cellphone: (+84) 120 226 7978 - (+84) 169 824 9955 | Hai Phong Viet Nam

179 Tôn Đức Thắng, Quận Lê Chân, Hải Phòng - Viet Nam
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